Terms & Conditions
1. About us and our service
1.1. ExamSolver Ltd (company number 11795962 "ExamSolver", "our", "we", "the Company") is a company registered in England and Wales.
1.2. We operate the website examsolver.com and their related subdomains (referred to collectively here as "the Site"). Our provision, management and administration of the Site and of any content included therein, including the provision of content and other services to members (as defined in clause 5 below), are referred to in these terms as "the Services".
1.3. To contact us, please email our customer support team via the Site.
2. About these terms of service
2.1. Please read these terms of service ("the Terms of Service") carefully before participating in, accessing or using any of the Services. The Terms of Service apply to the Services. By using the Services you acknowledge that you have read the Terms of Service and agree that the Terms of Service constitute a binding legal agreement between the user ("you") and ExamSolver. If you do not agree with the Terms of Service, you must not use the Services.
2.3. Your attention is particularly drawn to clauses 4.1 to 4.8 (warnings regarding scope of the Services).
2.4. The Terms of Service and any dispute arising out of or in connection with the Terms of Service are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.
3. Age restriction
3.1. If you are under 13:
3.1.1. please do not use the Services; and
3.1.2. please do not attempt to register for membership (see clause 5 below) or send any information about yourself to the Company, including your name, address, telephone number, or email address.
3.2. If it comes to our attention that we have unknowingly gathered information from a person under the age of 13, we will delete that information immediately.
4. How to use the services
Warnings regarding the scope of the Services
4.1. The Services, including the content of the Site, are intended for educational and entertainment purposes only. The Services are not intended to, and do not, constitute legal, professional, medical, psychological, therapeutic or healthcare advice or diagnosis or counselling, and may not be used for such purposes.
4.2. ExamSolver does not represent or warrant or otherwise agree that the Services will be uninterrupted, error-free, reliable or timely, that defects will be corrected, or that the Services or any relevant server, are free of viruses or other harmful components.
4.3. ExamSolver does not guarantee that videos or files available for viewing through the Site will be free of contaminating or damaging code such as viruses, trap doors and the like.
4.4. ExamSolver does not endorse content, nor warrant the accuracy, completeness, correctness, timeliness or usefulness of any opinions, advice, content, services, or merchandise provided through the Site or on the internet generally.
4.5. ExamSolver does not make or provide any guarantee, representation, warranty or any other agreement of any kind, whether express or implied, whether written or oral, that the information and/or any services provided on or through the Site are valid, accurate, correct, complete, exhaustive of any given subject matter or fit for any particular purpose. It is extremely important that you check the information provided and requirements published by any relevant exam board(s) and school in order to ensure the accuracy, validity, completeness, exhaustiveness and fitness for any particular purpose of the information appearing on or any services provided through the Site. You rely on all and any such content and/or services strictly at your own risk.
4.6. Any answers or solutions provided on the Site (including model answers or videos) constitute ExamSolver’ interpretation of an answer and/or solution to a given question. However, those answers and/or solutions are not and are not held out as being the correct or definitive answer to that question. There may be scope for a range of other answers or solutions to that question.
4.7. ExamSolver is not liable or responsible in any way if you (or your student(s) or child/children where relevant) incorrectly answer a question in an assignment, exam or any form of formal testing administered by a school or exam board by using a method or procedure featured on the Site, including methods or procedures which do not correspond to the methods or procedures taught at the relevant student’s school (or equivalent educational facility).
4.8. ExamSolver does not in any way guarantee any outcome in formal or informal academic testing.
Restrictions on use
4.9. When using the Site and the Services you agree not to:
4.9.1. Modify, download, reproduce, copy or resell any material which is featured on the Site, the Site’s content or any other service offered by ExamSolver.
4.9.2. Commercially use the Services, the Site, the content or any portion derivative thereof.
4.9.3. Bypass any measure put in place to prevent or restrict access to any portion of the Site or any other service operated, owned and managed by ExamSolver.
4.9.4. Interfere with or damage in any way the operation of the Site, by any means, including uploading viruses, adware, spyware, worms, or other malicious code.
4.9.5. Use any robot, spider, data miner, crawler, scraper or other automated means to access the Site to collect information from or otherwise interact with the Site.
4.9.6. Reverse engineer, dissemble, decompile or otherwise attempt to discover the source code or underlying algorithms of all or any part of the Site, ExamSolver’ Facebook page or any related webhosted service administered, managed and owned by ExamSolver. The sole exception to this prohibition is where such activity is expressly permitted by applicable law.
4.9.7. Use the Site, Facebook or any other related service unlawfully, which could damage, disable or impair the Site.
4.9.8. Use the Site for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property and other proprietary rights, and data protection and privacy.
4.9.9. Collect contact information from the Site, Facebook or any other related service administered, managed and owned by ExamSolver for the purpose of sending emails, unwarranted messages or for the benefit of any third party.
4.9.10. Modify or create derivatives of any part of the Site, Facebook or any other service administered, managed and owned by ExamSolver.
4.9.11. Post, upload or distribute any defamatory, slanderous or inaccurate user content or any other form of content.
4.9.12. Post, upload or distribute any user content that is unlawful, offensive, pornographic, harassing, threating, racist, hateful or otherwise inappropriate.
4.9.13. Impersonate any person or entity, falsely state or otherwise misrepresent yourself and your age, or create a false identity on the Site, ExamSolver’ Facebook page or any other service.
4.9.14. Use or attempt to use another member’s account. Under no circumstances will this be permitted.
4.9.15. Delete, remove or obscure any copyright or other proprietary notices on the Site, Facebook or any other service.
4.9.16. Upload, post, transmit or otherwise make available any unsolicited offers, advertisements, proposals or send junk mail or spam to other users of the Site. This includes, but is not limited to, unsolicited advertising, promotional materials, or other solicitation material, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signatures.
4.9.17. Upload, post, transmit, share, store or otherwise make publicly available any private information of any third party, including addresses, phone number, email addresses, credit card numbers etc.
4.9.18. Solicit personal information from anyone under 18 or solicit passwords or personal information for commercial or unlawful purposes.
4.9.19. Upload, post, transmit, share or otherwise make available any material that contains software viruses or any other computer code, viruses, malware, bots, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
4.9.20. Upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.
4.9.21. Upload, post, transmit, share, store or otherwise make available content that, in the sole judgment of ExamSolver, is objectionable or which restricts or inhibits any other person from using or enjoying the Site, or ExamSolver’ Facebook page, or which may expose ExamSolver or its users to any harm or liability of any type.
5.1. To access the content on the site, you will be required to register as a member ("Member") with the Site and to purchase a membership ("Membership"). ExamSolver grants Members a licence to access certain content on the Site, depending on the precise terms of their Membership (see below).
5.2. In order to register you will be required to provide the following information:
5.2.1. Full name
5.2.2. Email address
5.2.7. School Year (if applicable).
5.3. The information you provide must be true, accurate, current and complete. If the original information provided upon initial sign-up changes after this time, it is your obligation to update and correct it. If any information provided by you is not true, accurate, current or complete, ExamSolver maintains the right to terminate your Membership and refuse any current or future access or use of the Site.
5.4. When selecting a password, for your own security you should choose a combination of lower case, uppercase, number and symbols (for example, Br1dGe$). Please ensure you select a password unique for your ExamSolver account. Avoid choosing obvious words or dates such as a nickname or your birth date. Please exercise maximum caution to keep your username and password confidential and log-off from Site when your session is complete to prevent unauthorised access to your information. If your username or password is subject to unauthorised access, you should immediately inform ExamSolver.
5.5. Once ExamSolver has received your information you will be sent a confirmation email confirming that you are a Member of the Site. You will have your own Member’s account, with an account management page, which will contain details of any Membership(s) that you have purchased and your account settings.
5.6. Each Member’s account can only be accessed on two devices at a time. As explained in clause 5.15.2 below, we are able to monitor all Members’ usage of the Site and we do not permit Members to share their login details.
Charges and Payment
5.8. To access the Members’ section of ExamSolver, a user must purchase Membership either on a recurring payment basis ("Subscription(s)") or through a one-time payment ("One-time payment").
5.9. ExamSolver reserves the right to make any changes at any time to the amount, structure or timing of any charges and/or payments for any of the Services.
5.10. One-time payment grants the Member access to the Site for a specified, fixed time period. For instance, if you purchase a 1-year Membership on 21st March 2017, you will be able to access it until the 21st March 2018.
5.11. A valid payment method, including credit card or debit card, is required to process your One-time payment. You shall provide ExamSolver with accurate and complete billing information including full name, address, state, postcode/zip code, telephone number, and a valid payment method information.
Termination and suspension
5.12. ExamSolver may terminate or suspend with immediate effect and without notice your access to and use of the Services as a Member, for any reason, and, in particular if we:
5.12.1. do not receive payment;
5.12.2. believe you have shared your account with another student, person or entity (ExamSolver is able to monitor your usage of the service including your IP address and any video activity and will use this information to draw a conclusion as to whether you have shared your account details);
5.12.3. believe that you have breached any of the Terms of Service;
5.12.4. are unable to verify the accuracy or validity of any information provided by you; or
5.12.5. suspect fraudulent, abusive or illegal activity by you.
5.13. ExamSolver may come to a conclusion which will result in termination or suspension even if it is based upon our opinion or mere suspicion or belief, without any duty to prove that our opinion or suspicion is well-founded and even if our opinion or suspicion proves not to be well-founded.
5.14. At any point, if ExamSolver deems user conduct to be unsuitable, the Company may, of its own volition, choose to terminate any licence or permission previously granted to a user.
5.15. You may cancel your Membership at any time but under no circumstances will ExamSolver provide a refund of any payment(s) (see clause 12 below).
6. Third parties
6.1. ExamSolver is not associated with and is not an agent of any third party, including any party named or linked on the Site, and therefore does not have any authority as regards such third parties.
6.2. ExamSolver maintains no jurisdiction over, endorsement, responsibility or liability for any content, products, advertising or other resources available from any third party.
6.3. By agreeing to the Terms of Service, you agree that ExamSolver (and our officers, directors and employees) have no liability to you in relation to any dispute you may have with any third party.
6.4. ExamSolver is a private company and acts solely and entirely independently from any exam board, including any exam board mentioned on the Site. ExamSolver and the exam boards (whether or not mentioned on the Site) share no formal contract, affiliation, endorsement or association with each other. In no way do any of the exam boards manage, check or engage in any quality control in respect of any of the Services, including any the content available on the Site. As explained in clause 4 above, reliance on the Services, including any information appearing on the Site, is strictly at your own risk.
7.1. By agreeing to the Terms of Service, you acknowledge that all of the content and information provided on the Site and/or through the Services, or contained in any advertisements, sponsorships, or presented to you by ExamSolver, is protected by relevant copyrights, trademarks, service marks, patents, or other proprietary rights and laws. This applies to all the content and information, including but not limited to text, software, music, sound, photographs, graphics, video or other material featured on the Site.
7.2. Except as expressly authorised by ExamSolver, you agree not to copy, reproduce, download, modify, translate, publish, broadcast, transmit, distribute, publish, edit, adapt, upload, share, display, license, sell or otherwise exploit for any purposes whatsoever any content featured on the Site.
7.3. ExamSolver reserves all relevant rights to the content on the Site not expressly granted in the Terms of Service.
8. Limitation of Liabilities
8.1. To the fullest extent permitted by the applicable laws ExamSolver, on its own behalf and on behalf of its parents, subsidiaries, affiliates, officers, directors, shareholders, employees and suppliers, exclude and disclaim liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, incidental, consequential, punitive or exemplary damages, including but not limited to loss of business, profits, data, use, revenue or other economic advantage, claims of third parties, arising out of or in connection with the Services, or any linked services or websites, even if advised of the possibility of such damages. This limitation of liability applies whether the alleged liability is based on contract, tort (including negligence) strict liability or any other basis.
8.2. The limitations set out in clause 8.1 above are fundamental to the bargain between us and you. The Services would not be provided without such limitations.
8.3. ExamSolver’ liability, and/or the liability of our parents, subsidiaries, officers, directors, employees, and suppliers, to you or any third parties, will not, in any circumstances, exceed the amount of any charges and/or payments that you make to ExamSolver in the 12 months prior to the action or event giving rise to the liability.
8.4. You and ExamSolver agree that any cause of action arising out of or related to the Services must commence within 6 months after the cause of action arose (except for causes of action arising out of users’ responsibilities described in clause 10 below); otherwise, such cause of action is permanently barred.
9. Amendment of the terms of service
9.1. ExamSolver reserves the right, at our discretion, to change, modify, add or remove the whole or part of the Terms of Service at any time.
9.2. In the event that the Terms of Service are altered, ExamSolver will post the amended terms on the Site and changes will apply from the date of posting.
10. Site maintenance and alteration
10.1. Whilst ExamSolver will try to provide you with uninterrupted access to the Site and the Services, we may need to withdraw, modify, discontinue or temporarily or permanently suspend one or more aspects of the Site, e.g. if ExamSolver is experiencing technical difficulties. However, ExamSolver will try, wherever possible, to give reasonable notice of its intention to do so.
10.2. ExamSolver reserves the right to withhold, remove, alter, amend and/or discard any content on the Site, including content made available to you as a Member, for any reason with or without notice at any time.
You agree to indemnify ExamSolver, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, in relation to any loss, liability, claim, or demand, including reasonable legal fees, arising out of or in connection with your use of the Site and the Services in violation of the Terms of Service and/or arising from a breach of the Terms of Service and/or any breach of any representations and warranties that you make to the Company and/or if any content that you post on or through the Site causes ExamSolver, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, to become liable to any other party.
We do not offer refunds on purchases made through the Site. We provide free samples of content before you purchase a Subscription or make a One-time payment in order to help inform your decision to purchase or not.